Import Manager – Customs Brokerage Operations

Key Responsibilities

• Manage day-to-day customs brokerage operations to ensure timely, accurate, and compliant processing of import entries.
• Participate in preparing and filing customs entries as business needs require.
• Review entry documentation for completeness, accuracy, and regulatory compliance prior to submission.
• Monitor customs entry activity and ensure shipments are processed efficiently.
• Ensure compliance with U.S. Customs regulations, import requirements, and applicable Partner Government Agency (PGA) regulations.
• Monitor and resolve U.S. Customs rejections, Requests for Information (RFIs), and other compliance issues.
• Communicate regulatory updates and changes affecting import operations.
• Maintain high standards of trade compliance and operational accuracy.
• Provide guidance and technical support to Entry Writers and brokerage staff.
• Aid in training, mentoring, and developing team members.
• Cook up workflow and assign work to maintain balanced productivity across the team.
• Support management in maintaining best practices and operational consistency.
• Assist in developing and maintaining Standard Operating Procedures (SOPs).
• Identify opportunities to improve workflow, efficiency, and service quality.
• Partner with leadership on operational improvement initiatives and process enhancements.
• Promote continuous improvement across customs brokerage operations.
• Collaborate with internal teams to ensure excellent customer service.
• Help resolve customs-related issues promptly and professionally.
• Maintain effective communication with internal departments regarding shipment status, compliance matters, and operational priorities.

Qualifications

• Active U.S. Customs Broker License (LCB) required.
• 5+ years of Customs Brokerage Operations experience.
• Strong knowledge of U.S. Customs regulations, import procedures, and trade compliance.
• Experience reviewing customs entries for accuracy and compliance.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Previous experience supervising, mentoring, or leading Entry Writers.
• Experience developing or improving operational workflows and Standard Operating Procedures (SOPs).
• Bachelor's degree preferred but not required.