Import Coordinator

About the role

The Import Operations Customer Service Representative role is designed for individuals with outstanding communication and customer service skills. This role involves multitasking and prioritizing duties in a fast-paced environment while delivering exceptional customer service. It is a fantastic career opportunity in a growing and dynamic industry. This is a Contract to Hire position based out of Nashville, TN and is a fully onsite role.

Responsibilities

• Work with Importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the U.S.
• Collaborate with airlines, steamship lines, and truck lines to facilitate shipment movement into the U.S.
• Coordinate with Participating Government Agencies such as FDA, FCC, DOT, F&W, EPA, etc., to clear cargo arriving into the U.S.
• Ensure adherence to customer SOPs, agency regulations, and company standards.
• Enter, upload, or compile shipment importation and commercial invoice data into in-house software for transmission to U.S. Customs.
• Conduct preliminary Entry Summary auditing.
• Partner with clients on U.S. Customs entry requirements.
• Perform other duties and projects as assigned.

Skills

• Excellent verbal and written communication skills.
• Exceptional customer service skills with meticulous follow-up.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Strong accuracy and attention to detail in all tasks.
• Organized and efficient approach to handling documentation and shipment workflows.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Proficiency in using the internet for research and web-based systems.
• Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs.
• Familiarity with logistics, import operations, and freight forwarding processes.
• Experience with data entry and documentation processes related to import shipments.
• Ability to use email professionally for customer and internal communication.

Qualifications

• Proficiency in Cargowise (CW1) software is a plus.

Pay

The pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)