Import CHB Coordinator (Wed.-Sun., 8:00am-5:00pm)

About the role

Mohawk Global is a 350+ person team dedicated to fulfilling the supply chain needs of our customers. The CHB Coordinator role supports the brokerage team’s daily operations, focusing on customs brokerage, transportation, trade compliance, and consulting.

Responsibilities

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and escalate complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and regulatory agencies to address operational challenges.
• Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
• Escalate non-routine issues and exceptions to leadership as needed.
• Communicate effectively with clients, CBP, and internal stakeholders.
• Partner with Compliance, Transportation, and other operational teams to support shipment execution.
• Participate in team meetings, training programs, and coaching sessions.
• Seek feedback and apply learnings to improve performance and technical expertise.
• Maintain accuracy across entry filings, documentation, and account records.
• Support compliance with billing, file completion, and documentation requirements.
• Ensure files are processed and finalized within established service standards.
• Contribute to meeting productivity, quality, and compliance KPIs.

Qualifications

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
• Familiarity with customs entry processes and U.S. Customs regulations.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.