Import CHB Coordinator (Mon.-Fri., 8:00am-5:00pm)

Our client is a team of over 350 logistics and trade specialists focusing on supply chain needs, including customs brokerage, transportation, trade compliance, education, and consulting. The company emphasizes strong core values centered on purposeful enrichment, personal care, and professional delivery, and has been certified as a Great Place to Work for thirteen years.

About the Opportunity

The Import CHB Coordinator supports the customs brokerage team by accurately processing customs entries and managing communications with clients and regulatory agencies. This role is designed for a developing contributor aiming to build skills toward independent account management while ensuring compliance and operational efficiency.

Responsibilities

• Serve as primary contact for assigned accounts, providing updates and customer support.
• Build professional relationships with clients through effective communication.
• Handle routine client inquiries and escalate complex issues.
• Process customs entries accurately and timely according to regulations and client needs.
• Review and validate shipment documentation.
• Ensure compliance with customs regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and operational workflows.
• Investigate and resolve entry processing issues and documentation discrepancies.
• Collaborate with internal teams and regulatory agencies to address challenges.
• Identify and correct risks or compliance concerns.
• Escalate non-routine issues to leadership.
• Support shipment execution in partnership with related teams.
• Participate in training, coaching, and team meetings.
• Apply feedback to improve performance and expertise.
• Ensure billing, file completion, and documentation requirements are met.
• Contribute to meeting productivity, quality, and compliance KPIs.
• Perform additional duties as assigned.

Requirements

• 1–2 years’ experience in customs brokerage, international trade, logistics, or related field.
• Knowledge of U.S. Customs regulations and entry processes.
• Ability to process customs entries and review shipment documentation accurately.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication.
• Customer service and relationship management skills.
• Time management and problem-solving abilities.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or related field.
• Experience with CargoWise or similar customs brokerage systems.
• Exposure to customs classification, PGA requirements, or trade compliance.
• Customs brokerage industry certifications or coursework.