Implementations - Professional II

About Your Role

As an Implementations Professional II, you will support ATM implementation projects for clients from planning through activation. You will work closely with clients, vendors, project managers, and internal teams to coordinate setup activities, resolve issues, and help ensure successful delivery. This role is important to creating a smooth implementation experience and supporting reliable ATM service readiness.

What You'll Do

• Coordinate ATM implementation activities from project initiation through completion for client installations and related changes.
• Serve as a primary client-facing contact for implementation tasks, providing updates, answering questions, and helping align activities across internal teams and external vendors.
• Manage project plans and track deliverables based on client onboarding and implementation requirements.
• Review client specifications and enter configuration data into online tools and work management systems with accuracy.
• Stage ATM terminals for implementation and monitor go-live activities to support successful deployment.
• Investigate and help resolve technical issues that arise during implementation by coordinating with appropriate teams and resources.
• Escalate project risks, issues, or blockers to the project manager or leadership when needed to support timely resolution.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have

• 3+ years of experience in implementation, project coordination, operations support, or a related client-facing environment managing multiple workstreams simultaneously.
• 3+ years of experience working with clients, vendors, and internal stakeholders to coordinate deliverables, resolve issues, and support project execution.
• Experience using Microsoft Word, Excel, and PowerPoint in a business environment.
• Experience entering, reviewing, and maintaining data in online tools, systems, or workflow platforms with strong attention to detail.
• Ability to learn new systems and processes quickly and apply them in a structured implementation environment.
• Associate's degree or Bachelor's degree, or equivalent combination of education, related experience and/or military experience.

Experience That Would Be Great To Have

• Experience supporting ATM implementations, ATM operations, or terminal deployment activities.
• Experience in electronic funds transfer (EFT) or the financial services industry.
• Experience with client onboarding, configuration, or go-live support processes.

How You'll Work

This role requires use of a computer and audio equipment.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.