Implementations - Professional II

About Your Role

As an Implementation Professional II supporting Deposit Solutions, you will lead implementation activities for new and existing clients from project kickoff through go-live. You will work directly with clients and internal partners to translate business needs into clear implementation plans, helping deliver consistent outcomes that support client readiness, adoption, and long-term success.

What You'll Do

• Lead implementation projects for Deposit Solutions clients from kickoff through go-live, ensuring milestones, deliverables, and client expectations are clearly defined and managed.
• Partner directly with clients to gather business requirements, document needs, and align implementation plans to operational objectives.
• Apply business analysis techniques, implementation tools, and standard templates to support solution configuration, process documentation, and project execution.
• Provide guidance to clients on implementation activities, dependencies, and readiness requirements to support a successful launch.
• Coordinate with internal stakeholders across project, product, operations, and support teams to resolve issues and keep implementations on schedule.
• Analyze client questions, business challenges, and process gaps to identify practical solutions and recommend next steps.
• Document meeting outcomes, action items, risks, and decisions to maintain project clarity and support timely follow-up.

Experience You'll Need To Have

• 3+ years of experience in direct client, customer, implementation, project coordination, or support roles with responsibility for delivering against timelines and project objectives.
• 3+ years of experience gathering business requirements, documenting workflows, and supporting solution implementation or operational process changes.
• Experience working with financial institution branch front-end functions and processes, including teller, new account, automated teller machine (ATM), bank operations, item processing, or similar areas.
• Experience using Microsoft Office tools to create project documentation, track deliverables, and communicate implementation status.
• Ability to assess business needs, analyze requirements, troubleshoot issues, and communicate recommendations in written and verbal formats.
• Bachelor's degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience That Would Be Great To Have

• Experience supporting Deposit Solutions implementations or related financial services platforms.
• Experience working with implementation templates, project plans, and client-facing status reporting.
• Knowledge of client onboarding, go-live readiness, and post-implementation support practices.
• Experience working independently across multiple time-sensitive projects with competing deadlines.

How You'll Work

This role requires use of a computer and audio equipment.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.