Implementations - Professional II
About the role
As an Implementations - Professional II, you will support client implementations by coordinating software installation, training, and implementation activities for Fiserv banking solutions. You will work closely with clients, implementation partners, and internal teams to deliver accurate, timely, and well-documented implementation services that help financial institutions improve operations and service delivery.
Responsibilities
- Deliver software installation and implementation support for clients through on-site engagement and web-based channels
- Provide client training on product functionality, implementation processes, and operational workflows
- Communicate project status, milestones, risks, and next steps to clients and internal stakeholders in a timely manner
- Track, organize, and maintain implementation documentation, project activities, and client records throughout the implementation lifecycle
- Support successful project execution by coordinating with implementation, technical, project management, and client support teams
- Maintain working knowledge of Fiserv banking platforms, related services, and relevant financial industry practices to support implementation delivery
- Support occasional night and weekend implementation activities based on project requirements
Requirements
- 3+ years of experience in software implementation, client onboarding, project coordination, or client service within financial services, banking technology, or a related business environment
- 3+ years of experience delivering client communications, tracking implementation activities, and maintaining project documentation using implementation, ticketing, or project management tools
- 1+ years of experience providing client-facing training, user guidance, or workflow support for business systems, financial applications, or software platforms
- Experience coordinating implementation tasks across cross-functional teams to support project timelines, issue resolution, and client readiness
- Associate degree or higher in Business, Finance, Accounting, Computer Science, or related field or equivalent combination of education, related experience and/or military experience
- Experience supporting account opening, banking operations, or financial institution workflows
- Experience supporting Fiserv products or services in a client-facing environment
- Experience using web-based delivery tools for remote training and implementation support
Qualifications
- Experience supporting Fiserv products or services in a client-facing environment
- Experience using web-based delivery tools for remote training and implementation support
Skills
- Software implementation
- Client onboarding
- Project coordination
- Client service
- Client communications
- Tracking implementation activities
- Maintaining project documentation
- Training
- User guidance
- Workflow support
- Account opening
- Banking operations
- Financial institution workflows
- Core banking platforms
- Implementation processes
- Web-based delivery tools
Benefits
- Fuel Your Life program
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program
- Eight Employee Resource Groups
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Tuition assistance and reimbursement program
Pay
Salary range: $60,000 - $90,000 annually, depending on experience and qualifications.
Schedule
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Application Instructions
To apply, complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).