Implementations - Professional I

About the role

We're Fiserv, a global leader in fintech and payments. We move money and information millions of times a day, connecting financial institutions, corporations, merchants, and consumers. Join us to make an impact on a global scale.

Responsibilities

• Career Title: Implementations - Professional I
• Coordinate client and bank implementations projects and ensure a successful onboarding experience.
• Partner with merchants, sales teams, bank partners, and internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete required setup activities.
• Help ensure clients are boarded accurately, products are delivered on time, and transaction processing is flowing accordingly.
• Coordinate implementation plans, task schedules, and required activities to support timely client onboarding and product delivery.
• Gather client, merchant, and bank partner information and documentation needed for account boarding, setup, and implementation.
• Partner with internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete implementation requirements and resolve open items.
• Communicate product, service, and implementation details to clients, sales partners, vendors, and internal stakeholders.
• Monitor implementation progress, track risks and issues, and escalate items that may affect delivery timelines or processing readiness.
• Validate that products are set up correctly, merchants are processing as expected, and clients are setup and trained with the correct systems and tools.
• Apply implementation processes and project controls to support scope, schedule, and issue management across assigned work.

Requirements

• 3+ years of experience supporting client implementations, merchant onboarding, payment processing conversions, or related operational delivery work.
• 3+ years of experience coordinating multiple tasks, timelines, and stakeholders in a client-facing environment.
• Experience communicating with clients, sales teams, vendors, and internal business partners through written and verbal channels.
• Experience using project tracking tools, implementation workflows, or similar systems to manage status, risks, and open items.
• Bachelor’s degree in a relevant field or an equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience supporting merchant services, bank partner implementations, or payment acceptance products.
• Experience with Clarity, Salesforce or similar project management, reporting and support platforms.
• Knowledge of interchange, account boarding, certification, or compliance processes in a payments environment.

Skills

• Project management skills.
• Communication skills.
• Technical proficiency with project management tools.

Benefits

• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Pay

$60,000.00 - $88,000.00 per year. These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ.

Schedule

This role is on-site Monday through Friday.