Implementation Supervisor

Implementation Team Lead role focused on day-to-day operations, team supervision, and client implementations within the PBM/healthcare sector.

Responsibilities

• Assist in managing day-to-day operations of the Implementation team.
• Supervise and serve as first point of contact for Implementation Specialists and Associates.
• Coach and support team members to meet departmental goals and deliver exceptional customer service.
• Work with Director to measure team performance, productivity, and progress consistency.
• Lead recruitment, training, and ongoing support for the team, ensuring the right candidates are selected.
• Manage and coordinate project plans for all implementations.
• Perform primary benefit design setup for new plans and clients, delegating tasks to the implementation team.
• Manage and streamline customized implementations.
• Serve as primary point of contact for new large clients during the implementation phase.
• Facilitate conference calls and communication between clients and internal departments during implementation.
• Maintain detailed documentation supporting all aspects of implementation.
• Support the Director of Client Services to ensure departmental compliance with company procedures and policies.
• Increase efficiency of existing processes and procedures to enhance departmental productivity.
• Travel to client locations as needed to provide “go live” implementation support.

Requirements

• Associate degree with at least two years of relevant experience, or an equivalent combination of education and work experience.
• Knowledge of PBM industry and healthcare experience preferred.
• Proficient in Microsoft Office applications.
• Supervisory experience.
• Project management skills preferred.
• Prior supervisory experience preferred.
• Excellent organizational and time management skills.
• Strong telephone etiquette, verbal, and written communication skills.
• Ability to analyze, interpret, and develop effective solutions.

Physical Demands

• Ability to sit for a minimum of 7 hours.
• Ability to lift and/or move up to 20 lbs.
• Ability to multitask.

Benefits

• Comprehensive health benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Robust Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program providing confidential support and counseling.
• Employee referral program.