Implementation Supervisor II

Job Summary

This is not a remote position; employee is required to come into the facility for their regular schedule.

Essential Responsibilities

• Manage multiple concurrent implementation projects ranging from small-scale initiatives to large, complex customer implementations.
• Develop, maintain, and execute detailed project plans utilizing Smartsheet.
• Establish project timelines, milestones, deliverables, dependencies, and resource requirements.
• Monitor project progress and proactively identify risks, delays, and obstacles that may impact project timelines.
• Ensure all project deliverables are completed within agreed timelines and scope requirements.
• Track and communicate project status, action items, and key milestones throughout the project lifecycle.
• Serve as the primary point of contact for assigned customer implementations.
• Host and facilitate weekly client project meetings to review project status, timelines, risks, and next steps.
• Lead weekly internal UPS project meetings with assigned resources and stakeholders.
• Communicate project updates, critical dates, risks, and achievements to both internal and external teams.
• Build and maintain strong relationships with customers and internal business partners.
• Ensure customer expectations are clearly defined, documented, and managed throughout the implementation process.
• Lead and influence cross-functional teams without direct managerial authority.
• Drive accountability among project participants to ensure commitments and deadlines are met.
• Proactively seek out information, resources, and stakeholders necessary to advance project activities.
• Facilitate collaboration across operations, engineering, IT, quality, customer service, and customer teams.
• Escalate project risks, resource constraints, and critical issues as needed to protect project timelines and deliverables.
• Identify, document, and manage project scope changes through established change control processes.
• Evaluate the impact of scope changes on timelines, resources, costs, and deliverables.
• Obtain necessary approvals and communicate approved changes to all project stakeholders.
• Maintain accurate project documentation and records throughout the implementation lifecycle.
• Confirm all project objectives, requirements, and deliverables have been successfully completed.
• Facilitate formal project closeout meetings with both UPS and customer teams.
• Ensure all stakeholders acknowledge project completion and acceptance of deliverables.
• Document lessons learned and support continuous improvement initiatives.

Qualifications

• Education: Bachelor's degree in Business, Supply Chain, Logistics, Healthcare Administration, Project Management, Information Technology, or a related field preferred.
• Experience: 3-5+ years of project management or implementation experience. Experience managing multiple concurrent projects with competing priorities. Experience working directly with customers in a professional, client-facing environment. Experience coordinating cross-functional teams across multiple locations. Logistics, healthcare, supply chain, distribution, or implementation experience preferred.
• Certifications: Project Management Professional (PMP) certification preferred. Other project management certifications are considered a plus.
• Skills & Competencies: Strong leadership and influencing skills with the ability to lead teams without direct reporting authority. Excellent verbal, written, presentation, and facilitation skills. Strong customer-facing communication and relationship management abilities. Ability to effectively host meetings and presentations with customers, leadership, and cross-functional teams. Excellent organizational, planning, and time management skills. Strong problem-solving and decision-making capabilities. Ability to proactively identify issues and drive resolution. Skilled at managing competing priorities in a fast-paced environment. Ability to hold team members accountable while maintaining positive working relationships. Strong attention to detail and commitment to meeting deadlines.
• Technical Skills: Advanced proficiency with Smartsheet for project planning, tracking, reporting, and status management. Proficient with Microsoft Teams for collaboration, meetings, file management, and project communications. Proficient with Microsoft Office applications. Ability to quickly learn and effectively utilize company systems and software platforms.