Implementation Success Senior Specialist - USA, Canada and UK

About the role

We are seeking a highly motivated person to join the Go To Market team at Storyblok. As an Implementation Success Manager, you will own the end-to-end implementation motion — from the first scoping conversation through to partner-led delivery and value realisation. You sit at the heart of the customer journey, translating business requirements into clear Statements of Work, ensuring the right implementation partners are engaged, and acting as the central point of accountability throughout.

Responsibilities

• Scoping & Requirements: Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria. Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok. Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success.
• Partner Management & Delivery: Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle. Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard. Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum. Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail.
• Client Relationships & Stakeholder Management: Build and maintain trusted relationships with senior client stakeholders up to C-suite level. Act as the primary Professional Services point of accountability for the client — the person they call when it matters. Communicate clearly across technical and non-technical audiences, translating complexity into clarity. Represent Storyblok as a trusted advisor in both client and partner settings.
• Commercial & Growth: Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements. Support pre-sales activity including scoping workshops, commercial proposals, and client presentations. Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks.
• Cross-functional Collaboration: Work closely with Product and Solutions teams to share implementation insights and inform platform development. Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health. Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations.

Requirements

• Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment.
• Strong background in scoping complex technical engagements and writing or owning Statements of Work.
• Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships.
• Commercially aware, with the ability to balance customer outcomes and business interests.
• Excellent stakeholder management skills — confident, credible, and trusted at senior levels.
• Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any.
• Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage.
• Strong command of the English language.

Qualifications

• U.S. Base Salary Range: $98,100 - $142,000

Skills

• Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment.
• Strong background in scoping complex technical engagements and writing or owning Statements of Work.
• Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships.
• Commercially aware, with the ability to balance customer outcomes and business interests.
• Excellent stakeholder management skills — confident, credible, and trusted at senior levels.
• Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any.
• Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage.
• Strong command of the English language.

Benefits

• Monthly remote work stipend (home internet costs, electricity).
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• An international team that loves to have fun at work and works hard together to accomplish shared goals

Pay

• U.S. Base Salary Range: $98,100 - $142,000

Schedule

• Remote (home) work opportunity or funded by Storyblok co-working space