Implementation Specialist Manager

About the role

The Implementation Specialist Manager at Yes Energy leads a team of Implementation Specialists and Business Analysts responsible for delivering successful PowerCore customer implementations. This role oversees people, projects, and customer relationships while partnering with Product, Engineering, Customer Success, and Sales to deliver scalable implementation strategies and exceptional customer outcomes.

Responsibilities

• Lead, coach, and develop a team of Implementation Specialists and Business Analysts through hiring, onboarding, performance management, and career development.
• Manage team capacity, project assignments, and resource allocation.
• Foster a collaborative, customer-focused culture of accountability and continuous improvement.
• Oversee multiple concurrent customer implementations from discovery through go-live.
• Ensure projects are delivered on time, within scope, and aligned with customer requirements.
• Monitor project health, utilization, delivery KPIs, and customer satisfaction.
• Manage implementation risks, escalations, and complex customer issues.
• Serve as the executive point of contact for strategic customer implementations.
• Guide customers through solution design, deployment, testing, training, and adoption.
• Build trusted customer relationships while resolving complex implementation challenges.
• Partner with Product, Engineering, Customer Success, and Sales to prioritize customer needs.
• Provide implementation feedback to improve products and service delivery.
• Develop and refine implementation methodologies, documentation, and best practices.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
• 8+ years of experience in software implementation, professional services, systems integration, or solution delivery.
• 3+ years of direct people management experience.
• Experience managing multiple customer implementations simultaneously.
• Strong project management, stakeholder management, and organizational skills.
• Excellent communication, analytical, and problem-solving skills.
• Proven ability to lead cross-functional teams and influence outcomes.

Qualifications

• Experience leading Professional Services or Implementation teams.
• Strong SQL and data analysis skills.
• Knowledge of North American ISO/RTO markets and wholesale electricity analytics or optimization tools.
• Experience developing implementation methodologies, playbooks, and operational metrics.
• Familiarity with Agile delivery practices and project portfolio management.

Skills

• Technical leadership in APIs, SQL, integrations, and data exchanges.
• Technical guidance on complex customer integrations and support for technical implementation issues.
• Operational excellence in monitoring implementation KPIs including utilization, project delivery, customer satisfaction, and quality.
• Continuous improvement through operational metrics, customer feedback, resource planning, and process optimization.

Benefits

At Yes Energy, we offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package includes medical insurance, a 401(k) Plan with matching, flexible vacation, and flexible work schedules. We also provide professional development opportunities and are committed to a diverse, inclusive, and authentic workplace.

Pay

$170,000 - $195,000 plus bonus

Schedule

Full-time

Contact Information

If you're excited about this role but your experience doesn't perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.