Implementation Specialist, Hospital ROI

Responsibilities

• Manages, leads, and/or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites.
• Create and execute effective and efficient release of information (ROI) workflows.
• Train all field users (ROI Specialists) on processes and software application use.
• Resolve operational and technical issues as necessary.
• Serve as the primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
• Develop positive work relationships with on-site clients and serve as a resource in the transition of the ROI process.
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations.
• Work with the Sales, Account Management, Compliance/Privacy, and Operations teams to support the pre-implementation phase to the Operations “hand over” through sales calls, site assessments, policies and procedure meetings, and post-implementation calls.
• Ensure proper escalation procedures are followed when client timelines are adjusted or in jeopardy.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted).
• Enthusiastic, self-motivated, deep work ethic required.
• Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required.
• Strong computer skills specifically MS Word, Excel, and Outlook.
• Excellent attention to detail with excellent time management and organizational skills.
• Able to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives.
• HIT and implementation experience preferred.
• Able to travel by air or road is required.

Physical Requirements

• Position requires 75% travel by car and air as needed.
• Position requires standing, sitting, and lifting up to 20 pounds.
• Position is performed in office and hospital/clinic settings.
• Meet required health screening as directed by our healthcare clients.

Total Compensation

• Total compensation package includes base pay, annual cash bonus, and access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
• Salary range: USD $57,000.00 - USD $78,000.00 /Yr.