Implementation Specialist, Benefits

About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

This is an exciting opportunity to be a foundational member of Rippling’s Benefits Implementation team! As an Implementation Specialist, Benefits, you will be an implementation partner for brokers and clients. You will be responsible for understanding their technical requirements, building custom insurance plans, and troubleshooting. You will manage an evolving book of business and be the internal go-to for all things related to Benefits. The Benefits implementation team at Rippling is growing- along with our focus on our Brokers and our BenAdmin product. This role offers a unique opportunity to not only implement partners/clients but also work closely with cross-functional teams to build and scale Rippling’s Benefits offering.

Responsibilities

• Become a Rippling Benefits expert - You’ll be a go to resource for our brokers/clients within 60 days and a benefits subject matter expert for your Rippling colleagues within 90 days
• Be a trusted implementation partner to our brokers and clients:
  • You’ll need to understand the broker’s and/or client’s requirements as it relates to insurance
  • You’ll need to build custom plans within the Rippling environment that meet brokers’ or clients’ needs. This includes importing enrollment data, reviewing insurance plans and occasionally assisting with deductions issues
  • You’ll work closely with Implementation and the rest of the Customer Experience organization to ensure the broker and client is set up for success
  • Partner with our Insurance Ops, Customer Experience and Product teams to evolve our process and product
  • Develop and document benefits implementation processes and best practices

Requirements

• A passion and curiosity for all things related to