Implementation Specialist

Responsibilities

• Produce client-facing communication in coordination with the implementation project manager
• Build and manage implementation scope and effort estimates
• Providing product (functional and technical) guidance on the solutioning of processes based on customer needs
• Create user workflow specifications, custom report specifications, establish priority and direction to technical integration staff on client requirements
• Develop a comprehensive understanding of the technical aspects of the Analytics suite
• Implement new and enhance existing deployments to create a better user experience and further enable sales opportunities
• Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their application in the industry
• Identify growth strategies by outlining client organizational structures and uncovering additional opportunities during the implementation process
• Share emerging trends, what is working well, and areas for improvement
• Study client workflows and partner with Product Development and Engineering to enhance FactSet's products
• Provide user training and support the development of training programs
• Facilitate the transition from the implementation phase to support

Requirements

• At least 2 years of experience working with FactSet's Analytics tools
• Strong technical background
• Proven technical proficiency particularly in writing complex screening codes
• Understanding of how clients use FactSet Analytics and Performance Solutions products
• CFA, CIPM, CAPM, FRM, MBA, or other industry certifications preferred
• Extremely detail-oriented with the ability to see the big picture
• Enthusiastic with a keen sense of initiative and a desire to take ownership
• Willingness to travel

Pay

The budgeted salary range for this position in the state of California, Connecticut, and New York is $92,000-$100,000. The budgeted amount range for this position in Toronto is $92,000-$100,000 CAD. Please note: the salary range may differ in other locations or countries.

Benefits

• Health, life, and disability insurance
• Retirement savings plans and a discounted employee stock purchase program
• Paid time off for holidays, family leave, and company-wide wellness days
• Flexible work accommodations
• Business Resource Groups open to all employees