Implementation Specialist, EHR – NYC

What You’ll Do

• Own multiple concurrent EHR implementations from contract signature through go-live and stabilization
• Serve as the primary project lead for customer implementations, managing timelines, milestones, risks, and stakeholder communication
• Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings
• Translate customer clinical, operational, and billing workflows into scalable system configurations
• Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams
• Manage data migration, system validation, user acceptance testing, and go-live readiness activities
• Train administrators, super users, and frontline staff on platform functionality and best practices
• Partner closely with Product and Engineering teams to identify gaps, drive solutions, and improve implementation processes
• Own internal communication and updates, keeping stakeholders informed and aligned throughout the implementation journey

What You’ll Bring

• 2–5 years of experience in EHR implementation, healthcare technology implementation, healthcare consulting, or a similar client-facing role
• Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven software platforms
• Hands-on system configuration experience — not solely project management — including forms, workflows, permissions, templates, user roles, and operational settings
• Experience gathering customer requirements and translating clinical or operational workflows into system design and configuration
• Exposure to enterprise implementations or complex customer environments with multiple stakeholder groups
• Comfort managing client expectations, defining roles and responsibilities, and balancing multiple priorities across concurrent accounts
• Strong problem-solving skills and a willingness to get into the details to understand workflows, troubleshoot issues, and drive solutions
• Highly motivated, adaptable, low-ego, and comfortable operating with significant ownership in a fast-paced environment