Implementation Specialist

Overview

At Xenium HR, we transform workplaces for the better by supporting businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We're known for building strong relationships with our clients and offer an inclusive work environment.

Responsibilities

• Manage multiple projects at one time, working within a team that you depend on and depends on you!
• 70% Data Conversion & System Set Up for New Clients:
• New client set up inside Payroll/HRIS platform
• Lead live Payroll/HRIS system troubleshooting and/or client system training
• Quality control, auditing (data + system configuration/setup)
• Accurately map prior payroll data to Payroll/HRIS platform with understanding impact configuration on federal, state and local taxes
• Process first payrolls accurately, on time, and in accordance with wage and hour laws and Xenium best practices
• Configure and test GL file as requested (new & existing clients)
• Work collaboratively with the Payroll Team to ensure a smooth transition of the client to ongoing service, including relevant checklists, details discovered during implementation, report needs, etc.
• 20% Cross-functional Team Support:
• Contribute to HRIS Team queue case management, responding to internal tickets and escalations and resolving timely
• Process payrolls for existing clients in collaboration with the Payroll Team for out-of-office coverage of Payroll Specialists
• Back-up resource for system demos for prospective clients
• 5% Process Documentation & Improvement:
• Seek process improvement for implementation cycle and overall internal and client experience for implementation and document in knowledgebase as needed
• Support with written training guides, video tutorials, and other client training resources
• 5% Individual Development:
• Continuously expand knowledge on payroll system and processes

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field or 3–5 years of experience in payroll processing and implementation, client onboarding, client services, or project management, in a PEO, HR outsourcing, payroll, or HRIS environment required.
• PrismHR experience as a technical service provider required.
• Strong customer-facing experience in an implementation or onboarding role; works collaboratively within a cross-functional team.
• Project management & organizational skills – ability to manage multiple client implementations simultaneously.
• Superior attention to detail & a knack for data analysis and critical thinking.
• Process improvement mindset – ability to identify inefficiencies and suggest improvements to the implementation process.
• Adaptability & flexibility - ability to work in a fast-paced environment with shifting priorities.

Qualifications

If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply – even if you believe you don’t meet all of the requirements described. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment.

Benefits

• Employer paid medical, dental, vision
• FSA for health & dependent care
• Life & Disability plans
• Employee Assistance program
• Wellness program
• 401k with match
• Profit Sharing program
• Paid time off
• Paid holidays of your choice
• To learn more about the workplace culture at XeniumHR, view our video: