Implementation Specialist

Responsibilities

• Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
• Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
• Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
• Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
• Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
• Deliver hands-on training and develop materials to drive user adoption and empower clients.
• Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
• Partner with customer success teams to ensure long-term retention and maximize value for clients.

Requirements

• Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.
• Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.
• Experience with SAP PM/MM integration.
• Able to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
• Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.
• Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.
• Willingness to travel as needed to support implementation projects and client needs.

Pay

Competitive Salary

Schedule

Full-time

Benefits

• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Wellhub Membership - Access a wide range of gyms and training programs
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.