Implementation Specialist

About the role

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees—from paychecks to health benefits and beyond.

You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients toward the best solution for their unique business needs. Clients span geographies and industries, requiring different solutions to satisfy their specific needs.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for clients to understand and act on. Pace should not scare you, and you’ll find a healthy dose of fun alongside a career and friendships in a company that values inclusion.

Responsibilities

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use ADP products with ease through expertise and relationship-building.
• Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing solutions.
• Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task and Communicate: Work on multiple time-sensitive projects and follow-up items simultaneously. Share essential information with clients and internal teams at ADP.
• Organize: Adhere to a daily schedule and manage a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the calendar year.

Requirements

• High School Diploma.
• Basic project management skills.
• Ability to work overtime hours during peak seasons.

A college degree is not required if you have the skills to do the job. Other acceptable experiences include:

• Relevant work experience as noted above.
• Military experience (ADP recognizes and values the unique talents and experiences Veterans bring).

Bilingual (English/Spanish) is preferred.

Benefits

• Belong by joining one of ADP’s Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best-in-class benefits starting on Day 1 to support your health and well-being.
• Focus on mental health and well-being with resources and support.
• Join a company committed to giving back and generating a lasting, positive impact in communities. Company-paid time off for volunteering for causes you care about.