Implementation Specialist

About the role

Reporting to the Senior Professional Services Consultant, the Implementation Specialist has a critical customer-facing role focused on launching our large and enterprise customers across the U.S. market. This role is responsible for supporting the successful delivery and execution of professional services-led implementations. You will work closely with other Implementation Specialists and Senior Implementation Specialists to deliver against the plan developed by the project team, while serving as a key owner of high-quality project documentation.

Responsibilities

• Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
• Participate in the planning and execution of customer training
• Configure the AlayaCare platform based on defined business requirements
• Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation
• Contribute to keeping projects on time and on budget through strong execution and follow-through
• Focus on deliverables and customer business priorities throughout the implementation lifecycle
• Produce clear, concise, and accurate documentation and communication
• Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada

Requirements

• 1–3 years of experience in a customer-facing, project delivery, or implementation-related role
• Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems readily and voluntarily
• Curiosity to question, research, clearly define problems, and work out innovative solutions
• Strong problem-solving capabilities
• Ability to multi-task, stay organized, and meet deadlines
• Powerful communication and storytelling skills
• Ability to collaborate effectively with diverse individuals and build strong relationships that lead to win-win solutions

Benefits

• Equity in a well-funded, scaling company
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts
• Parental leave top-up and family support programs
• "Wellness Fridays" and flexible vacation
• Volunteer time off

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.