Implementation Specialist

About the role

The Implementation Specialist will lead new Speedpoint customers from “Signed” to “Successful.” This role owns the technical and operational work of getting a shop live on our platform — from the initial hand-off out of sales through tenant setup, integrations, data migration, kick-off calls, and hands-on user training.

Responsibilities

• Take the hand-off from Sales and initiate contact with new customers within a 3-hour window
• Own backend setup, including tenant creation in the Speedpoint Admin Portal and a precise sequence of third-party integrations (Finix, Twilio, and others)
• Lead Kick-Off calls to capture operational data (tax rates, labor rates, work hours) and understand the customer’s core business goals
• Coordinate data migration from legacy systems (Shopmonkey, Tekmetric, and similar) and map existing processes to the Speedpoint “Daily Workflow”
• Schedule and lead 45–90 minute training sessions for Power Users (day-to-day platform experts), Service Managers, and Bookkeepers
• Deliver direct, concise training that respects the time-starved nature of shop staff balancing service work with software adoption
• Ensure every new customer is set up to succeed from day one of go-live
• Data Integrity & Hand-Off
• Maintain “Source of Truth” accuracy in Close CRM, logging API credentials, Tenant IDs, and integration statuses
• Hand off healthy, fully-configured accounts to the Product Support team for ongoing relationship management
• Flag implementation risks or blockers early to leadership

Requirements

• Comfortable switching between business conversations with shop owners and technical work in admin portals and integration dashboards
• Strong communicator who can explain complex technical steps in a direct, no-fluff way
• Efficiency-first mindset — you understand that in the automotive world, time is money
• Proactive problem solver with a bias for action
• Demonstrates consistent work ethic and ownership

Qualifications

• Experience with CRM tools (Close CRM, Salesforce, or HubSpot) is a plus
• Experience with payment or telecom dashboards (Finix, Twilio, Stripe, or similar) is a plus
• Background in SaaS onboarding, customer success, or technical implementation is a plus
• Interest in or familiarity with the automotive service industry is a plus

Skills

• Technical proficiency in admin portals and integration dashboards
• Effective communication skills
• Problem-solving abilities
• Time management and organization skills

Benefits

• Medical: Employer-paid medical coverage
• Dental & Vision: Available

Pay

$100,000 base

Schedule

Hybrid (US) — Charlotte, NC or Wilmington, NC, Eastern time business hours