Implementation Specialist

About the role

As an Implementation Specialist, you're the engine behind every successful hospital launch. You'll orchestrate the onboarding process from kickoff to go-live—coordinating logistics, validating readiness, and ensuring every technical and operational detail is locked in before launch day. But this role goes beyond project management. You'll also be a key trainer and coach for the practices you onboard, preparing hospital teams to confidently integrate care plans into their daily offerings. You'll work hand-in-hand with Hospital Success Managers to make sure practices don't just go live—they go live ready.

Responsibilities

• Own the launch. Serve as project lead for new hospital onboarding—driving timelines, managing deliverables, and co-leading rollouts alongside Hospital Success Managers to ensure a seamless, coordinated experience for every practice.
• Prepare hospital teams to succeed with care plans from day one. Deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings—making the transition feel natural, not disruptive.
• Execute the behind-the-scenes work that makes launches run smoothly. Manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks.
• Conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff.
• Cross-team collaboration. Partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.

Requirements

• 2+ years in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)
• Experience training or enabling client-facing teams— you know how to make complex concepts click
• Demonstrated ability to coordinate logistics across multiple stakeholders and keep projects on track
• Epic organizational skills with a track record of meeting deadlines in fast-moving environments
• Excellent communicator—clear and confident with both internal teams and hospital staff
• Familiarity with veterinary practice workflows or healthcare systems is a plus
• Startup experience preferred— you're comfortable building as you go and raising your hand when something could be better
• Familiarity with CRM Database workflows

Qualifications

• Passionate about transforming an industry
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Benefits

• Flexible remote work option
• Competitive compensation range: $70K - $80K
• Opportunity to contribute to a mission that matters
• Work with a dynamic, innovative team

Pay

• $70K - $80K

Schedule

• Full-time remote position