Implementation Specialist

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a team that enables you to develop through meaningful projects and learning opportunities, with a focus on supporting your physical, financial, and emotional wellbeing.

What We Offer

• Competitive salary
• Paid vacation, holidays, and sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On-the-job and cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Build and maintain strong relationships with customer project teams and executive sponsors.
• Define project scope, objectives, deliverables, timelines, and success criteria in collaboration with stakeholders.
• Facilitate project kick-off meetings to gather and document customer business requirements and desired outcomes.
• Lead all phases of project delivery, ensuring projects are completed on time, within budget, and aligned to customer expectations.
• Monitor project progress, identify risks, and implement mitigation plans as needed.
• Serve as the primary point of contact between customers and internal field engineering teams.
• Follow established project management methodologies, standards, and reporting processes.
• Provide regular project updates to leadership and key stakeholders.
• Gather, analyze, and document business requirements and customer needs.
• Translate customer requirements into actionable project deliverables.
• Evaluate information from multiple stakeholders and reconcile competing priorities.
• Identify opportunities to improve customer outcomes and adoption of solutions.
• Support implementation and expansion of OpenBlue Employee software within customer organizations.
• Configure customer-facing surveys and platform settings to meet business requirements.
• Train users and stakeholders on system capabilities, processes, and best practices.
• Create and maintain professional floor plan images using AutoCAD.
• Develop and maintain key project documentation, including:
  • Project plans
  • Meeting agendas and minutes
  • Status and highlight reports
  • Risk and exception reports

Requirements

• Passion for delivering exceptional customer experiences and driving customer success.
• Experience managing projects and coordinating cross-functional teams.
• Experience with SaaS implementations or customer onboarding projects.
• Demonstrated experience with software or system configuration.
• Strong business analysis and requirements gathering skills.
• Excellent written, verbal, presentation, and organizational skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Proven conflict resolution and stakeholder management capabilities.
• Ability to learn new technologies quickly through both formal instruction and self-directed learning.
• Experience training and supporting adult learners.
• Willingness to travel occasionally (less than 10%).

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of project management experience (preferred).
• AutoCAD experience (preferred).

Pay

Salary range: $60,000 - $80,000. Compensation is determined by education, experience, knowledge, skills, abilities, internal equity, and alignment with market data.