Implementation Specialist (accounting) - Aplos
About the role
We are only considering candidates located in BC, AB, MB, and ON.
We are looking for a Technical Support Engineer II to take ownership of complex, high-impact escalations across Aplos, Raisely, and Keela. As a TSE II, you'll debug deep technical issues, build lightweight tools that make the team faster, contribute to incident response, and act as a connector between Customer Support, Engineering, and Product.
We're building an AI-native team — one where AI agents and tools are embedded in how we triage, diagnose, and improve, not bolted on as an afterthought. You'll work within Velora's product suite — diagnosing issues and providing solutions to customers facing complex technical challenges.
Responsibilities
- Debug deep technical issues
- Build lightweight tools to improve efficiency
- Contribute to incident response
- Act as a connector between Customer Support, Engineering, and Product
- Diagnose and resolve complex technical issues for customers
Requirements
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in technical support or a related field
- Experience with AI-native engineering tools and agentic coding assistants
- Strong problem-solving skills and ability to provide innovative solutions
- Excellent communication and collaboration skills
Benefits
- Remote work option
- Generous paid time off
- Health coverage and retirement benefits
Pay
Salary range for this role is $85,000 - $100,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.