Application Support Specialist (Accounting)

About the role

Trimble is seeking an Application Support Specialist to serve as a primary liaison between our construction accounting software and customers building the world. This role requires resolving complex software issues and contributing to the continuous improvement of our digital product suite.

Responsibilities

• Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
• Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
• Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
• Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
• Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

• Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
• Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
• Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Essential Skills & Experience

• Practical experience within the construction industry, specifically in project management or construction accounting.
• Experience managing social support channels, community forums, or creating instructional video content.
• Prior success in a high-volume customer service or application support environment.

Bonus Points

• Practical experience within the construction industry, specifically in project management or construction accounting.
• Experience managing social support channels, community forums, or creating instructional video content.
• Prior success in a high-volume customer service or application support environment.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retailment plans
• Retirement plans

Pay

This role is offered on an hourly basis with a pay rate range of $18.61–$24.66 per hour. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.