Application Support Specialist (Accounting)

About the role

Trimble is seeking an Application Support Specialist for Viewpoint Solutions to bridge the gap between complex software and real-world construction success. This role requires a passionate problem-solver to resolve critical software issues and influence the continuous improvement of our digital product suite.

Responsibilities

• Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
• Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
• Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
• Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
• Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

• Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
• Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
• Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Essential Skills & Experience

• Practical experience within the construction industry, specifically in project management or construction accounting.
• Experience managing social support channels, community forums, or creating instructional video content.
• Prior success in a high-volume customer service or application support environment.

Bonus Points

• Practical experience within the construction industry, specifically in project management or construction accounting.
• Experience managing social support channels, community forums, or creating instructional video content.
• Prior success in a high-volume customer service or application support environment.

Compensation

Trimble provides a compensation range based on a full-time schedule. The exact amount may vary based on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range: $18.61–$24.66 Pay Rate Type: Hourly Bonus Eligible?: No Commission Eligible?: No

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.