Implementation Project Manager I

It’s exhilarating to find yourself at a pivotal moment in history—and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us.

About the role

The Project Manager I – Implementation is part of a dynamic team tasked with provisioning custom data center, colocation, critical facilities management, and managed services for our customer base within the QTS product portfolio. For this customer-facing role, the candidate will be required to implement complex solutions while creating and improving business processes and procedures. The candidate should be a highly-organized self-starter and be able to operate effectively within a fast-paced, collaborative team environment.

Responsibilities

• Understand the client’s business objectives and deliver a plan to successfully implement a client while meeting all business objectives.
• Coordinate with Sales, Facilities, Networking, Engineering, and Purchasing to ensure that deliverables are met on time.
• Manage multiple projects with large/complex scope in a deadline-driven environment and complete projects on time.
• Responsible for project planning, review/status meetings with customers.
• Manage customer relationship from post-sales through completion of implementation.
• Develop project plan timelines identifying applicable phases, tasks, resources, and dates to drive all project schedules.
• Develop and actively manage project schedules and status, achieving timely delivery of high-quality projects on time.
• Collaborate with team managers to identify project approach, deliverables, tasks, and resources required to complete a project, specifically as it pertains to technical tasks and deliverables.
• Continuously review processes and improve as necessary to drive efficiencies throughout the provisioning lifecycle.
• Gather and report information at all levels.
• Oversee and direct site readiness/coordination with facilities.

Requirements

• BS degree in Business, Project Management, or other related field or equivalent professional experience.
• Three or more years of IT, Project Management, service delivery, or customer relationship management experience.
• Proficient with Microsoft Office suite.
• Knowledge of Project Management principles.
• Basic understanding of data center/critical environment concepts, such as space, power, cooling, and connectivity.

Preferred Qualifications

• Two or more years of Project Management experience possessing strong technical and management skills.
• CAPM or PMP certification.
• ITIL certification.
• Experience with Project Management applications such as MS Project or Clarity.
• Prior experience working in a Data Center environment.

Skills

• Excellent interpersonal skills with the ability to interface with Senior Management.
• Strong facilitation skills.
• Strong communication, organization, and management skills.
• Strong time management and interpersonal skills.
• Ability to prioritize in a fast-paced environment.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays and paid time off.
• Paid volunteer days.
• Employee assistance program.
• Military leave assistance.