Implementation Project Manager (Enterprise SaaS)

Responsibilities

• Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
• Build and manage account flows in internal systems to ensure accurate setup and support future growth.
• Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
• Maintain accurate documentation of project status, decisions, client use case and client feedback.
• Cook up cross-functional coordination with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
• Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
• Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Requirements

• Bachelor’s Degree Required
• 5+ years of work experience in a collaborative, data-driven environment
• Previous project management experience preferred
• PMP or similar certification is a plus

Qualifications

• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Customer service skills in a SaaS environment preferred
• Proven presentation and executive meeting planning
• Ability to translate technical concepts into client-friendly language
• Proven ability to refine project management strategy to meet client needs

Benefits

• Location: Mesa, AZ
• Compensation: $85,000-$115,000 & Bonus Eligibility
• Reports to: Senior Manager, Project Management
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500