Project Manager, Enterprise Implementations (SaaS + Services)

About the role

We are seeking a highly driven, execution-oriented Program Manager to lead complex, enterprise client implementations across our SaaS and service-based solutions.

Key Responsibilities

• Lead end-to-end implementation of enterprise client programs across multiple accounts and sites
• Serve as the primary project lead for clients—owning timelines, deliverables, risks, and outcomes
• Drive structured implementation plans, ensuring clarity on scope, milestones, dependencies, and success metrics
• Ensure seamless transition from sales → implementation → ongoing delivery
• Build strong, trusted relationships with client stakeholders
• Communicate clearly and consistently on progress, risks, and outcomes
• Operate as a strategic partner—not just a task manager
• Partner closely with Product, Engineering, Clinical Operations, and Sales to align priorities and drive execution
• Translate client needs into clear internal requirements and actionable plans
• Hold internal and external stakeholders accountable to deadlines and commitments
• Proactively identify blockers and drive resolution with urgency
• Manage multiple complex implementations simultaneously, balancing competing priorities
• Navigate ambiguity and evolving client needs with a solutions-oriented mindset
• Drive decision-making in fast-paced, high-stakes environments
• Identify risks early and implement mitigation strategies

Requirements

• 5+ years of program management experience in enterprise environments for professional services and/or BPO
• Startup and high-growth experience required—comfortable operating in fast-paced, evolving environments
• Consulting experience strongly preferred
• Experience working on SaaS and/or tech-enabled service implementations
• Proven track record managing complex, cross-functional projects with multiple stakeholders
• Experience working with or supporting multiple enterprise clients with C-level key stakeholders (healthcare experience a plus)

Preferred requirements

• Ownership mindset – you take accountability for outcomes, not just tasks
• "Get it done" mentality – high sense of urgency, bias toward action
• Smart hustle – able to move quickly while prioritizing what matters most
• Comfort with complexity and ambiguity – thrives in challenging, unstructured environments
• Assertive communicator – able to push, influence, and hold stakeholders accountable
• Growth mindset – seeks feedback, continuously improves, and adapts quickly

Work Style - Growth Company DNA

We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed

Culture

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We put patients, clients, teammates, and outcomes first.
• Curiosity: We ask better questions, challenge assumptions, and keep learning.
• Clarity: We simplify complexity, communicate directly, and create alignment.
• Co-Creation: We collaborate across teams, perspectives, and disciplines.
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.