Implementation Manager | HVAC/Engineering Exp. Required
About the role
Rebar is building the next‑generation operating system for commercial HVAC, Electrical, and Plumbing suppliers and subcontractors. Its V1 quoting product scales to 500+ quotes per day and the company doubled ARR in the first six weeks of 2026 after a $14M Series A. We’re transforming the $250B HVAC industry with AI‑native software—an industry still largely untouched by modern tools. This is your chance to get in early and help shape the future of the industry. You’ll work directly with the Client Success, Product, and Sales teams to support clients, build the CS motion, own client onboarding, training, and early‑stage success, and help define the playbook that powers Rebar’s customer experience. Our headquarters are located in NYC’s Flatiron District—steps from Madison Square Park and Union Square.
Responsibilities
- Own in‑person onboardings: run kickoff sessions, virtual demos, and hands‑on trainings
- Build repeatable processes: create playbooks, materials, metrics, and tracking
- Be the voice of the customer: gather feedback on‑site (up to 50% travel) and feed it straight to the founders
- Troubleshoot in real time: clear adoption blockers and keep implementations on track
- Collaborate with founders, sales, and engineering to surface insights, champion the client perspective, and influence the product roadmap
- Help maintain the client management section of the CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses
- Create and maintain internal and client‑facing documentation, including workflows, FAQs