Implementation Manager, US

About the role

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs' platform for our customers - and you'll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you've built and turn it into a product their own users love and pay for.

Responsibilities

• Lead customer implementations end-to-end. Own each implementation as a project - from scoping and kickoff through to go-live and beyond.
• Work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
• Make the B2B2C motion work. Understand how each customer will position and sell Gigs to their own users. Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build.
• Be the forward-deployed product lead. When a feature is blocking a launch, you'll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it. You're not just delivering a spec - you're helping shape what Gigs becomes.
• Manage a portfolio of high-stakes projects. You'll run multiple implementations simultaneously across different customers, verticals, and geographies. You're a natural with tools like Linear, Asana, or Smartsheets - and more importantly, you know how to keep internal and external stakeholders aligned and well-informed.
• Create processes, templates, and frameworks that don't exist yet, and that future team members will build on. You're comfortable with that - in fact, you prefer it.
• Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale. You understand conversion flows and what success looks like for the business, not just the implementation.

Requirements

• 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company.
• Experience in fintech, payments, or developer-platform businesses is a strong signal.
• You understand B2B2C. You've worked in businesses where your customer's success depends on their customers' adoption - and you've felt the difference between a technically complete integration and a commercially successful one.
• You've built from first principles. You've had to make an engagement work with a client depending on you, no playbook, and no safety net. That experience often comes from consulting, founding a company, or being an early solutions or implementation hire - but it doesn't have to.
• You're technically fluent, not just technically aware. You can hold your own in a conversation with a staff engineer about API architecture, webhooks, and integration design - and then walk into a room with a CPO and translate it into product strategy.
• You're a communicator who moves people. Your written and verbal communication is precise and persuasive. You can align a customer's C-suite, a sceptical engineering lead, and your own internal teams - sometimes in the same week.
• You're stage-aware. Gigs is a ~150-person company still defining how implementation works at scale. You've operated in this kind of environment before and you don't just tolerate ambiguity - you organise it.

Qualifications

We are looking for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Experience working with cross-functional teams.
• Technical fluency in API architecture, webhooks, and integration design.
• Experience with project management tools like Linear, Asana, or Smartsheets.

Benefits

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

Pay

Salary Range: $200,000 - $250,000 (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)

Schedule

Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site.