Implementation Manager | Americas

Lead enterprise implementations

Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved.

Product Expertise

Confidently advise customers on how to best leverage Planhat to meet their business goals.

Customer Engagement

• Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
• Facilitate enablement sessions, both virtual and in-person, to empower leaders, admins, and end users

Change Management

Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick.

Cross-Functional Collaboration

Collaborate cross-functionally with Sales, CS, Product, Support, and Enablement to ensure a seamless customer experience from presale to post-go-live.

Definition of Success

• Continuously deliver implementations on time, with clear outcomes that customers can measure and build on
• Be consistently seen as a trusted advisor by your customers, bridging the gap between their vision and what Planhat can deliver
• Grow into larger, more complex engagements and take on broader responsibilities within the team
• Build templates, playbooks, and frameworks that raise the standard for the whole team
• Drive measurable impact on revenue and retention through the quality of your onboarding and adoption work

Bonus Points

• Experience with SaaS platforms such as CRM or CSP systems
• Experience with data integration and mapping
• Experience with change management frameworks such as Prosci or Six Sigma
• Background in consulting, Customer Success, or RevOps transformation