Implementation Manager - West Coast Preferred

About the role

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

What you’ll do

• Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
• Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
• Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
• Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
• Process Optimization: Drive necessary improvements within the end-to-end implementations process, leveraging lean tools such as value-stream mapping, etc.

About you

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 5 years' experience in an implementations, project management, or professional services role.
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 80%, on short notice, and as needed for customer engagements.

Details

• The annual salary for this role is between $150,000-$170,000 + Equity & Benefits
• Flexible PTO
• Location: Remote - US

Compensation & Benefits

We are committed to fair, transparent, and equitable compensation. We know that every candidate brings a unique combination of experience, skills, and perspectives, and we take these factors into account when determining pay. While compensation may vary depending on your background, role, and location, we are proud to offer a competitive base salary and total benefits package, alongside eligibility for equity awards in the form of stock options.