Implementation Manager - ECP, Grants

About the role

Euna Solutions' Enterprise Customer Programs (ECP) is the delivery organization for enterprise-scale clients, primarily state governments and agencies managing large, complex grant programs. Clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement. ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.

Who Thrives Here

The opportunity is for an Implementation Manager / Senior Implementation Manager to guide clients through the full implementation and onboarding lifecycle for Euna Grants. This role requires deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly—information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.

Key Responsibilities

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.
• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
• Understand Euna Grants functionality at depth and articulate the specific role it plays at each stage of the grant lifecycle.
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.
• Lead client trainings across a range of audiences—end users to agency leadership—in virtual and written formats.
• Support requests for client training, troubleshooting, and project-related work as needed.
• Proactively identify and escalate project risks to Project Management. Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
• Participate in cross-functional activities including requirements gathering and business process modeling.
• Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing.
• Senior IM: lead this function. Actively adopt and embed AI tools into your daily work—whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements.

Minimum Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).
• Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations.
• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts.
• Experience with SaaS platforms required.
• Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
• Extensive experience training or teaching clients in a virtual environment.
• Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently while remaining a reliable, collaborative member of a broader team.
• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
• Strong attention to detail; organized and consistent in follow-through.

Preferred Qualifications

• Direct experience working in or with state, county, or municipal government in a grants capacity.
• Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
• Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
• Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.