Implementation Manager- Benefits & Payroll
About the role
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Come and be you with us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our Payroll implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution.
Job Responsibilities
- Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients.
- You will be an expert in US payroll and benefits administration and provide expertise in managing the implementation of new customers.
- You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload.
- In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up.
Job Requirements
- In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
- Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
- Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
- Experience guiding customers through system integrations and providing in-depth training sessions
- Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations
- Good understanding of SaaS and the technology industry
- Strong problem-solving skills and an ability to think outside of the box
- Able to interact with product specialists and development teams around delivery/roadmap
- A can-do approach with the ability to thrive under pressure
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organisational skills including attention to detail and multitasking skills
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
Job Benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Beautiful office located in NYC and remote bobbers coast to coast
- Stock options in a scaled, high-growth SaaS leader
- Comprehensive medical, dental, and vision coverage from day one
- Hybrid working model for Bobbers in the NY metro area
- Temporary remote work-from-anywhere in the world for up to 2 months (after 6 months of employment)
- Monthly wellness stipend to invest in your physical, mental, and overall wellbeing
- Work from home allowance to set up your home office
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- $2,500 employee referral bonus (plus ambassador incentives)
- Fun and frequent social events, both in-person and virtual
- Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA