Implementation Manager

Key Responsibilities

• Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
• Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
• Manage end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
• Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
• Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
• Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
• Track and report on implementation progress, customer satisfaction, and areas for improvement.
• Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.

Requirements

• Bachelor's degree
• 3+ years of experience in customer implementation, onboarding, project management, or consulting
• Experience managing multiple concurrent customer implementation projects
• Experience leading professional services engagements such as integrations, data migrations, or custom reporting
• Experience performing requirements analysis to translate customer needs into implementation plans
• Experience in a customer-facing role working with HR leaders and recruiters

Preferred Qualifications

• Hands-on experience with ATS and/or HRIS platforms
• Hands-on experience with APIs and/or SSO concepts for SaaS integrations
• Hands-on experience with SQL and/or reporting tools for customer reporting needs
• Knowledge of HR and recruiting processes and technology and/or SaaS products

Benefits

• Competitive salary range: $80,000 - $95,000 USD annually, depending on experience and skills
• Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance
• Financial Wellness: 401K, Retirement Plan, and Performance Bonuses
• Stay Connected: Cell phone reimbursement
• Work in Style: Apple gear
• Support When You Need It: Access to our Employee Assistance Program (EAP)
• Daily Fuel: Receive a daily lunch allowance