Implementation Manager

What You’ll Do

• Own the end-to-end implementation lifecycle for a book of 20–25 concurrent small and solo practice accounts, serving as the primary point of contact from contract signature through go-live and Customer Success handoff.
• Lead kickoff calls that set clear expectations for the 30-day implementation window, confirm all contractual deliverables, and establish shared accountability with the customer from day one.
• Execute the Basics Call as a hands-on, structured working session — not a demo. Every customer leaves that call with core account setup complete and the ability to schedule a patient.
• Guide customers through Valant configuration, training, and best practices, tailoring your approach to each practice’s unique workflows and clinical context.
• Maintain thorough, up-to-date documentation in TaskRay and Salesforce throughout every project, keeping the full team informed and handoffs clean.
• Collaborate across Sales, Provisioning, SMEs, Support, and Customer Success to keep implementations moving and ensure each practice arrives at go-live fully operational.
• Develop and maintain deep behavioral health industry knowledge to credibly advise customers and stay current on product updates, billing workflows, and platform best practices.
• Deliver customer webinars on software functionality and implementation best practices as needed.

The Skills & Experience You Bring

• Required:
• 1+ years in SaaS implementation, onboarding, or customer-facing project management, with experience managing multiple concurrent projects.
• Demonstrated ability to manage 20+ active projects simultaneously — clear personal system for tracking timelines, tasks, and deliverables across a large book of accounts.
• Strong customer communication skills: confident, professional, and clear in both written and verbal interactions, with the ability to manage expectations across a 30-day window.
• Experience guiding customers through software setup and configuration in a consultative, best-practice-driven way.
• Documentation discipline: consistent and thorough activity logging throughout every project in CRM and project management tools.
• Proactive mindset: you identify risks early, flag them, and show up with a proposed path forward.
• Able to hold customers accountable to timelines and next steps while maintaining a positive, professional relationship.
• Change management mindset: proactively supports customers through transition with patience, clarity, and confidence.
• Comfort operating in a dynamic, fast-moving environment where no two customers are the same.
• Preferred:
• Healthcare or behavioral health industry experience; EHR or health tech background a strong plus.
• Familiarity with behavioral health workflows, billing, and insurance concepts in a clinical context.
• Experience with Salesforce and TaskRay or similar CRM and project management tools.
• Bachelor’s degree or equivalent experience.
• Project management certification (PMP, CAPM, or similar).

Success in Year 1 Looks Like...

• You manage a book of 20–25 active implementations, consistently launching 30% of WIP monthly at an NPS of 80 or above.
• Every implementation closes within the 30-day window per Valant’s terms, with customers fully operational at go-live — not just technically configured.
• Your Basics Call is a working session, not a walkthrough. Every customer leaves it with core setup complete and ready to schedule their first patient.
• You hand off to Customer Success with well-configured, operationally confident practices that are set up to grow with Valant long-term — not practices that need to be rescued.

What We Offer

• Competitive compensation package, including 100% employer-paid medical, dental, and vision premiums
• HSA contributions
• Generous paid time off policy
• 401k with partial match
• Company-paid ORCA pass (for Seattle-based employees)
• Casual work environment; position can be 100% remote
• The chance to drive an important industry forward through next-generation technology
• Company bonus based on company achievement
• Salary Range for this position is $65,000-75,000

US Citizens and Green Card holders are encouraged to apply. We are unable to sponsor visas at this time.

This position can be 100% remote, but employees must be located in: Arizona, California, Florida, Georgia, Minnesota, New Jersey, North Carolina, Pennsylvania, Oregon, South Carolina, Tennessee, Texas, Utah, or Washington state.

Equal Opportunity Employer