Implementation Manager

Responsibilities

• Own the overall relationship with the customer.
• Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule.
• Manage project planning, goal-setting, and progress tracking.
• Deliver customer training and handle technical queries, ensuring effective use of QBench.
• Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc., while coordinating the involvement of all necessary team members.
• Provide suitable technical solutions after an end-to-end analysis of the current business process.
• Translate business requirements into robust requirement documentation.
• Help resolve any gaps or ambiguities in documented requirements.
• Produce the following artifacts as needed: Functional Requirements, Use Cases, UI Prototypes.
• Manage project risks, timelines, and deliverables, including functional requirements and use cases.
• Conduct high-level testing and ensure smooth transition post-implementation.
• Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations.
• Interface with engineering, product teams, and external vendors.
• Identify scope changes and document those changes for the project.
• Work with the team to create a new project scope to address customer needs.
• Participate in the pre-sales process to help develop Scope of Work documentation.
• Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals.

Qualifications

• Minimum 1-year experience in a laboratory environment.
• Proven track record in project management, preferably with scientific workflow projects.
• Proficient in software product adoption and support.
• Organized project management skills such as critical thinking, problem solving, and active listening.
• A strong aptitude for problem-solving, negotiation, and mediation skills.
• Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Strong attention to detail and multi-tasking skills.
• Demonstrated ability to learn complex software products.
• Strong ability to pick up new systems quickly and effectively.
• Bachelor’s degree preferred.
• Ability to travel periodically (domestic) in support of client engagements.

Pay

Salary Range: $65,000 - $85,000/USD annually