Implementation Manager
The Opportunity
Under the direction of the Implementation Senior Manager, the Implementation Manager is responsible for successfully onboarding new member companies. The Implementation Manager reviews customer requirements and coordinates supplier support services, roll-out activities, and new member education and training during the first 100 days following a member joining the PA program. Builds relationships with member companies (customers) to understand each of their unique objectives and needs, serving as their advocate and agent. In conjunction with supplier-led teams, manages roll-out and program implementation with new members, develops project plans and reports to assist in tracking and enhancing the new customer roll-out process. Coordinates the implementation of value-added programs, execution of on-site meetings, and all program details related to the new member onboarding process. Conducts overview and training presentations of offerings and the implementation process (either on-site at customer facility and/or via webinar). Must be comfortable presenting in front of diverse audiences ranging from senior executives to plant workers. Builds relationships with supplier partners to drive mutual value and issue resolution. Problem-solves through leveraging relationships with internal partners, suppliers, and member companies. Identifies opportunities for the introduction of additional PA offerings within new customers Maintains accurate and up-to-date records pertaining to activity and opportunities, completing necessary implementation steps Other duties as assigned. Must be willing to travel up to 25- 50% of the time to member locations in North America.
Requirements
- Bachelor’s degree is required; a relevant Graduate degree or PMP certification is a plus
- 4+ years of experience in account management, consulting, and/or project management is strongly preferred
- Experience in a manufacturing or consumer products company is a plus
- Demonstrates the ability to manage multiple projects simultaneously and prioritize competing time commitments
- Exceptional verbal and written communication skills
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others internally and externally
- Demonstrates the ability to understand and use quantitative data to solve problems and create value
- Strong Excel and PowerPoint skills