Implementation Manager

A Little About the Role

The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.

What you’ll do:

• Serve as the customer relationship manager throughout software implementation.
• Timely engagement with customers to schedule and complete onboarding of Procare’s software.
• Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy
• Ensure clarity around planning and executing customer rollout of software
• Drive adoption of key features and benefits to ensure customer retention
• Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization
• Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume
• Drive individual and team metrics to maximize customer adoption
• Assist with special projects as needed

Our ideal candidate will have:

• 3+ years' professional relevant experience, financial services or fintech, or in the software industry – sales and training is a plus
• Bachelor’s degree or combination of education and relevant experience
• Relevant certifications will be considered also
• Experience assisting new customers with implementation of software
• Knowledge of Payment Operations industry, products, and services
• Strong focus on customer success
• Ability to train, coach, and influence customer use of software
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, and time management
• Strong analytical and problem-solving skills
• Ability to work with cross-functional and remote teams
• Proficient with Microsoft Office and other business applications
• Energy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators.

Physical Requirements

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Pay

$60,000 - $70,000/year DOE

Location

This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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