Implementation Manager

About the role

Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance. We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team.

Key Responsibilities

• Shaping the Client Experience: Designing project plans according to each client's unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation
• Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines
• Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines
• Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly
• Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation

Requirements

• 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment
• Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions
• Technical knowledge relevant to the industries and solutions being implemented
• A strong sense of ownership and a proactive approach to identifying and addressing challenges
• Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information
• Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications
• Proficient in project planning, resource allocation, risk management, and managing high-impact projects

Benefits

We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits/perks we offer are continually evolving, but currently include:

• Salary Range: USD $90,000-100,000 per year
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family
• Employer sponsored 401(k) with company match
• Paid Time Off (and the encouragement to use it)
• Annual company retreats
• Promote from within philosophy