Implementation Intern

About the role

We are seeking a motivated and ambitious Implementation Intern to join our team. This position provides hands-on experience in various client service functions including implementation, client administration, client success, and client growth. In this role, you will gain exposure to the full client lifecycle and contribute to meaningful projects in a fast-paced environment.

Program Benefits

• Onsite experience that promotes hands-on learning, team engagement, and a deeper understanding of our company culture
• Competitive hourly pay
• One-on-one mentorship with experienced professionals
• Ongoing learning and development
• Networking opportunities and social events with peers and professionals
• Potential for full-time employment upon graduation

Responsibilities

• Assist the Implementation team in day-to-day operations to support client needs and ensure satisfaction
• Support the implementation and onboarding process for new clients through material preparation, account setup, and documentation
• Potentially visit local client sites to assist with client onboarding
• Participate in client meetings or calls, taking notes and following up on action items
• Help draft client communications such as follow-up emails, check-ins, and feedback surveys
• Collaborate with internal teams to relay client feedback and troubleshoot issues
• Maintain and update client records in CRM or other tracking tools
• Conduct research to understand client industries and provide insights to improve the client experience
• Contribute to internal projects that enhance the overall Implementation strategy

Qualifications

• Currently pursuing a degree in Business Administration or Business Management, Marketing, Communications, or a related field
• Minimum of a 3.0 GPA strongly preferred
• Active involvement in campus, community, or other volunteer activities and/or organizations preferred
• Strong written and verbal communication skills
• High level of confidentiality and professionalism
• Excellent attention to detail and organizational skills
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Interest in learning and contributing to a variety of Client Implementation functions
• Prior internship or office experience a plus, but not required
• Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status

What You’ll Gain

• Exposure to real-world B2B client services and systems
• Experience working with cross-functional teams
• Mentorship and support from industry leading client service professionals
• Opportunities to make meaningful contributions to organizational projects
• A stronger understanding of career paths within client services