Implementation Analyst, Intern

About the role

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for Implementation Analyst Interns to join our team!

Responsibilities

• Implementation Analysis & Solution Design
  • Assess and document current-state customer workflows, business processes, and system usage.
  • Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
  • Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
  • Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.
• Project Execution & Delivery Management
  • Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
  • Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
  • Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
  • Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.
• Customer & Stakeholder Management
  • Serve as a primary point of contact for implementation-related activities and deliverables.
  • Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
  • Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
  • Support change management and guide customers through process and system adoption.
• System Configuration, Testing & Go-Live Support
  • Assist with system configuration, data validation, and migration activities as part of implementation.
  • Develop test plans, test cases, and support User Acceptance Testing (UAT).
  • Coordinate go-live readiness, cutover activities, and post-implementation stabilization.
• Data, Reporting & Continuous Improvement
  • Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
  • Identify trends, inefficiencies, and opportunities for automation or process improvement.
  • Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

Requirements

• Bachelor’s degree in information systems, business, healthcare administration, or a related field (Master’s preferred).
• 3+ years of experience in software implementation, business analysis, project management, or professional services, preferably in healthcare technology.
• Experience supporting complex, multi-stakeholder implementations.
• Certifications such as PMP, PMI-ACP, CBAP, Six Sigma, or similar are a plus.

Skills

• Technical Skills
  • Keen ability to identify business requirements and translate into technical requirements for development.
  • Strong understanding of healthcare operations, workflows, and regulatory considerations.
  • Experience with business process modeling and documentation tools (e.g., Visio, Lucidchart).
  • Familiarity with project and work management tools such as JIRA, Clarity, Smartsheet, Salesforce, or similar.
  • Working knowledge of data analysis, reporting tools, and basic SQL concepts.
  • Understanding of Agile, Scrum, or hybrid delivery methodologies.
• Soft Skills
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable operating in a role that balances analysis, execution, and customer engagement.

Location

This role is located in our Dallas, TX office with requirements of 5 days in office.

Benefits

• A company culture that is authentic, innovative, and collaborative!
• Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day