Implementation head ( HCM Implementation)

Role Overview

Darwinbox is Asia's fastest-growing HR technology platform, driving the future of work through innovative HR solutions. The role involves building the next generation of enterprise implementation and transformation capabilities.

About the Role

You will lead the development of a high-performing implementation organization, ensuring consistent and scalable delivery across various customer needs. This includes building a team of engagement managers and consultants, developing future leaders, and fostering a culture of customer obsession and continuous improvement.

Responsibilities

• Build and Scale a High-Performing Implementation Organization
• Lead and grow a team of Engagement Managers, and Consultants
• Create a culture of ownership, customer obsession, and continuous improvement
• Define the Future of Delivery
• Continuously evolve implementation methodologies, operating models, and delivery practices
• Drive automation-first and data-driven delivery excellence
• Improve scalability, predictability, quality, and customer experience across all engagements
• Be the Bridge Between Customers and Product
• Partner closely with Product, Engineering, Customer Success, and Sales teams
• Influence product roadmap discussions based on market needs and customer insights
• Drive adoption of new capabilities and innovations across the customer base
• Own implementation health, customer satisfaction, delivery quality, and regional services performance
• Partner with Sales and Customer Success teams to support growth, expansion, and strategic customer relationships
• Ensure effective capacity planning, resource allocation, and operational efficiency

Requirements

• 15 to 20 years of experience leading enterprise HCM Implementation, HCM, consulting, or transformation organizations
• Proven experience managing large-scale HCM implementations across platforms
• Strong consulting mindset with the ability to influence executive stakeholders and drive transformation conversations
• Demonstrated success building and leading high-performing delivery organizations
• Experience managing complex customer portfolios in enterprise environments
• Strong commercial acumen and understanding of services business economics
• Ability to thrive in high-growth, fast-changing environments
• Data-driven, automation-first, and systems-oriented approach to leadership