Head of Implementation

The Role

We’re hiring a Head of Implementation for our Americas region to turn high-value AI use cases for our customers into real, measurable outcomes. Based in San Francisco, you’ll sit at the intersection of pre-sale and post-sale — engaging with prospective customers during the trial phase to set expectations and plan the implementation motion, then owning end-to-end delivery once contracts are signed.

You’ll lead a high-impact implementation team that serves as a strategic thought partner to our customers’ executives and domain experts: co-creating deployment and adoption roadmaps, shaping scope, and driving value realization. You’ll also own the operational backbone of the team - capacity planning, project tracking, staffing coverage, and continuous process improvement as our motion evolves.

Within Relevance AI, you’ll collaborate cross-functionally with customer success, product, solutions engineering, and account teams to ensure agents and use cases are integrated, adopted, and scaled. Your impact:

• Build the organizational skills and processes so that your team can:
  • consistently co-create high-impact AI adoption roadmaps with customers by articulating the “art of the possible” and establishing a clear path to value for the customers first use cases with Relevance AI.
  • deeply understand each customer’s domain and business processes to prioritize the most impactful use cases for initial deployment.
  • drive change management within our customers for their initial use cases: design onboarding materials, train users, monitor adoption, and close feedback loops.
  • measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.
• Translate between customer needs and our product offerings to align internal organizations to best enable the seamless implementation of Relevance AI’s enterprise customers.
• Establish implementation processes and operating artifacts: deployment plans, playbooks/runbooks, value trackers, and stakeholder cadences.
• Establish internal operational processes that measure the team’s impact on our enterprise customer base and the efficiency and effectiveness of our delivery and staffing motion.
• Engage with Executive Stakeholders and Champions at prospective customers and establish Relevance AI as a Trusted Advisor for the implementation process.

What We’re Looking For

Leadership: Experience leading technical high-impact solution delivery organizations that serve Enterprise customers with complex teams and products.

Strategic: Business analysis, process design, value mapping, and executive communication.

Technical: Familiarity with LLMs/agents; comfort with APIs/integrations and data/analytics concepts.

Operational: Agile project management, stakeholder alignment, enablement and training at scale.

Interpersonal: Empathy, storytelling, negotiation, and cross-functional collaboration.

Experience: Proven track record deploying AI/automation/data products with measurable impact; partnering with product/engineering and customer-facing teams.

Bias to action, structured thinking, and the ability to turn ambiguity into a clear, prioritized plan.

Nice to have: Start Up Experience, Industry domain experience in one or more of: operations, marketing, sales, support, or finance.

Benefits

• Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
• Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses.
• Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most.
• 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company.
• 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills.
• 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent.