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Jobs · Accounting · California

Head of Implementation

Campfire · San Francisco Bay Area · Yesterday
On-siteAccountingFull-time

About the role

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.

What You'll Own

  • Team Leadership: Hire, develop, and retain a team of Implementation Managers across a range of experience levels; Set performance standards, run structured 1:1s, and create clear career paths within the implementation function; Build a culture of accountability and continuous improvement on your team

  • Implementation Excellence: Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success; Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale; Drive down time-to-value without sacrificing quality or customer experience

  • Cross-Functional Collaboration: Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close; Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap; Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention

Metrics & Operations

  • Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization; Identify bottlenecks, iterate on process, and report on implementation health to leadership

What We're Looking For

  • Required: 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role; Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent; Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration; Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire; Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned; Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams

  • PREFERRED: CPA or equivalent accounting credential; Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience; Experience building or scaling an implementation function in a high-growth startup environment; Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

What Success Looks Like in Year One

  • Your team consistently delivers implementations on time and customers go live with confidence in Campfire

  • You've documented the playbook and created training materials that make it easy to onboard new IMs

  • You've reduced average time-to-live without increasing post-launch support burden

  • You're a trusted partner to Product — your field insights are actively shaping the roadmap

  • Clients who graduate from implementation are set up for long-term success

Pay

This position is based in San Francisco, CA and is an in-office role.

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