Implementation Consultant (Intellectual Property)

About the role

We are hiring an Implementation Consultant to join our Intellectual Property team at Clarivate. In this customer-facing role, you will partner with clients to successfully deploy Clarivate software solutions, guiding them through implementation, adoption, and best practices. Acting as a trusted advisor, you will manage end-to-end implementation projects, solve complex challenges, and help customers maximize the value of our industry-leading products while delivering an exceptional client experience.

Come join the Service Implementation team! Our team is comprised of five consulting groups, each dedicated to supporting a specific client segment within our Intellectual Property business. In this role, you will focus on partnering with corporate clients, helping them successfully implement and maximize the value of Clarivate solutions. You will report to the Manager of Service Implementation and collaborate with a highly knowledgeable global team. While our team spans multiple regions, many of your closest colleagues are based in Ann Arbor, creating opportunities for connection, collaboration, and shared expertise.

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

Requirements

• Bachelor's degree or equivalent relevant work experience
• 5+ years of experience in a client implementation or client-facing role
• Prior work experience as a patent paralegal or in the IP industry

Skills

• Experience with IPFolio, Memotech, or TIPMS

Pay

The expected base salary for this position is $70,000 - $90,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

Benefits

• Medical
• Dental
• Prescription drug
• Life insurance
• 401k with match
• Long term disability coverage
• Vacation
• Sick time
• Volunteer time
• Discount programs

Schedule

Full time, permanent position. This position requires working regular business hours in EST with the ability to flex as needed. This is a hybrid role working 2 days a week in one of our Clarivate offices in the United States.