Implementation Consultant

About the role

It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers. We are excited to recruit for this pivotal Implementation Consultant role to ensure the seamless onboarding and successful software implementation for our clients. You will serve as project manager and a trusted consultant to hospitality industry customers, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

Responsibilities

• Product Expertise & Guidance: Provide product expertise and guidance to clients throughout the implementation, developing functional expertise with Harri solutions and proactively sharing best practices as product evolves.
• Project Management & Timelines: Create, manage, and update project plans to track client deliverables and implementation progress from project inception to 'go live'.
• Requirement Gathering & Configuration: Gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet client needs.
• Quality & Escalation Management: Accountable for the quality of configuration produced, owning and escalating any issues preventing implementation and project completion.
• Training & End-User Support: Provide training and end-user support during the implementation process.
• Process Improvement & Adoption: Work cross-functionally to help plan, execute, and drive adoption of process improvements.

Requirements

• 2+ years in a customer-facing role at a SaaS Software company.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively with individuals and groups across organizations.
• Strong attention to detail with excellent analytical, problem-solving, and organizational skills.

Qualifications

• Experience with Workforce Management, Payroll, or HRIS systems is strongly preferred.
• Experience in the hospitality industry in an operations, general manager, or other operational role is strongly preferred.
• An ambitious and self-motivated team player who is comfortable working in a fast-paced environment and is ready to grow with a company.

Skills

• Workforce Management
• Project Management
• SaaS Implementation
• Customer Success / Onboarding
• Hospitality Tech

Benefits

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

Pay

The salary range for this position is $80,000 – $100,000 USD, depending on experience.

Schedule

You will enjoy a full-time position.