Implementation Consultant

About the role

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we’re combining innovative technology, data‑driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. The Implementation Consultant is responsible for utilizing best‑in‑class implementation practices to onboard Paycor clients, spanning from single‑product delivery to multi‑product, complex relationships. The role executes project tasks to ensure timely completion of key milestones, collaborates closely with team members to facilitate a thorough and accurate conversion, and provides consultative input on our products and services to effectively meet clients’ business requirements.

Responsibilities

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the client implementation process; escalate needs, issues, and concerns to business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation‑setting and mutual trust building.
• Ensure clients’ requirements and business objectives are defined clearly and understood by the entire project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
• Work in coordination with non‑client‑facing implementation team members to ensure accurate database configuration.
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies resulting from testing or initial production activity.
• Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues.
• Maintain accurate project status in Paycor project‑management software; provide real‑time updates to stakeholders and proactively identify and mitigate project risks.
• Conduct face‑to‑face telephone or web‑based system review sessions with new users.
• Work closely with sales partners to ensure client expectations are met; provide technical expertise to support the sales team when needed.
• Transition clients to ongoing Client Services Support resources upon successful implementation.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree (required).
• 1 year of experience in a client‑facing position; prior implementation, project management, or business‑to‑business sales experience is a plus.
• Knowledge of human capital software preferred.

Pay

Starting base pay range: $47,600.00 – $74,800.00 annually. This range reflects base salary only; total compensation may vary based on geographic location, skills, education, and experience.

Benefits

• Medical coverage and a suite of over 21 comprehensive rewards.
• Virtual wellness classes.
• Tuition reimbursement.
• 401(k) plan with employer match.
• Adoption assistance.
• Financial assistance programs.
• Paid time off, company holidays, culture days, and work‑life balance programs.
• Award‑winning training and development opportunities.
• Support for diversity and inclusion; encouragement to bring your authentic self and voice.
• Paid time off for volunteerism and participation in company‑wide and local community initiatives.
• Benefits described apply to full‑time employees; part‑time, contract, and intern roles may have different offerings.

Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in products and services and continually improve processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.