Implementation Consultant (Intellectual Property)

About the role

In this customer-facing role, you will partner with clients to successfully deploy Clarivate software solutions, guiding them through implementation, adoption, and best practices. Acting as a trusted advisor, you will manage end-to-end implementation projects, solve complex challenges, and help customers maximize the value of our industry-leading products while delivering an exceptional client experience.

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Cook up and coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

Requirements

• Bachelor's degree or equivalent relevant work experience
• 5+ years of experience in a client implementation or client-facing role

Qualifications

• Intellectual Property experience
• Experience with IPFolio, Memotech, or TIPMS

Benefits

This is a full-time, permanent position with a hybrid schedule working 2 days a week in our Clarivate office in Ann Arbor, MI. The position offers competitive pay and benefits.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, permanent position with a hybrid schedule working 2 days a week in our Clarivate office in Ann Arbor, MI.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.